Refund policy
Updated October 1, 2026
1Instant delivery
Items are delivered from stock the moment you pay, so an order can't be cancelled for being late. What's covered instead is whether the item works.
2If an item doesn't work
If a delivered account, code or key doesn't work, request a replacement from the order page within the warranty. We swap it from stock. If we can't replace it, you get the full amount back.
3Change of mind
Because account sessions, codes and keys are revealed instantly, a change-of-mind refund isn't possible once an item has been shown to you.
4When we can't refund
If a service blocks an account because you broke its rules, if you changed the account's password or signed it out yourself, or if you shared or resold the delivered item.
5How refunds are paid
To the same method you paid with, or to your Soras balance if you prefer. Card refunds take your bank 3 to 10 working days.
6How to ask
Use the replacement button on the order page, or write to support with the order number. We reply within one working day.